Frequently asked questions
What is Open Door Gifting?
Open Door Gifting is all about making gifting thoughtful, beautiful and easy. Our curated hampers are designed for life’s special moments from new homes and settlements to thankyous, celebrations and everything in between.
Can I choose the occasion for my hamper?
Absolutely. Our hampers are designed to suit a range of occasions, allowing you to choose what you’re celebrating and make your gift feel that little bit more personal.
Can I include a personalised message?
Of course! You can add a personal message at checkout, and we’ll hand write it in your chosen card.
Can I customise a hamper?
Our hampers have been thoughtfully curated as complete collections. For custom or corporate gifting enquiries, please get in touch and we’ll see what we can create for you.
Do you offer corporate gifting?
Yes! Corporate gifting is a big part of what we do. Whether you’re thanking clients, celebrating your team or looking for settlement and handover gifts, we’d love to help.
Do you offer settlement or new-home gifts?
Yes - it’s actually at the heart of Open Door Gifting. Our hampers make beautiful settlement, handover and new-home gifts for agents, builders, brokers, designers and businesses wanting to leave a lasting impression.
Can I order multiple hampers?
Absolutely. We can assist with multiple or bulk orders for businesses, events, client gifting and special occasions.
Where do you deliver?
We deliver Australia wide. Shipping options and costs are calculated at checkout or free local delivery along the Northern Beaches of Sydney.
How quickly will my order be sent?
Orders are carefully packed and dispatched as quickly as possible. Our current processing and estimated delivery times are available at checkout dependant on shipping selection
Can I send the hamper directly to the recipient?
Yes! Simply enter the recipient’s delivery details at checkout and we’ll send it straight to their door.
Will there be an invoice or pricing inside the hamper?
No. We don’t include pricing or invoices inside gifts being sent to recipients.
How will my hamper be presented?
Every Open Door Gifting hamper is carefully packed and beautifully presented, ready to gift from the moment it arrives.
What happens if an item is unavailable?
On the rare occasion an item becomes unavailable, we may substitute it with an item of equal or greater value that complements the original hamper.
Can I request delivery on a specific date?
You’re welcome to let us know your preferred delivery date. While we’ll always do our best, exact delivery dates can’t be guaranteed once your parcel is with the courier.
Do you offer Christmas and seasonal gifting?
Yes! We release seasonal collections throughout the year, including Christmas and other special occasions.
Can you help with ongoing client gifting?
Absolutely. If your business regularly sends settlement, handover, client or staff gifts, get in touch to discuss an ongoing gifting solution.
How do I contact Open Door Gifting?
You can reach us through our website contact form or via our social channels. We’d love to help with any questions or gifting enquiries.
